Returns & Refunds

We want Avorily orders to feel clear and dependable. Please contact us before sending anything back so we can confirm the correct return instructions.

Return window

If you change your mind, contact us at acewang377@gmail.com within 14 days of receiving your order. Items should then be returned without unnecessary delay once return instructions are confirmed.

Return condition

Items should be unused, in their original condition and, where possible, in the original packaging. We may not be able to accept a return if an item has been used, damaged after delivery or returned without prior contact.

Hygiene-sensitive items

Used toiletry, makeup or personal-care storage items may not be returnable for hygiene reasons unless they are faulty or incorrectly supplied.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, email us within 48 hours with your order number and clear photos of the issue. We will review the case and help with a replacement, refund or another appropriate solution.

Refund process

Step	What happens
1. Contact us	Email your order number and reason for return.
2. Return review	We confirm whether the item is eligible and provide the next instruction.
3. Item check	Approved returns are checked after they are received.
4. Refund	Approved refunds are sent to the original payment method.

Return shipping

Unless the item is faulty, damaged or incorrectly supplied, return postage costs may be the customer's responsibility. We recommend using a tracked service for returns.