Frequently asked questions
Clear answers before you choose.
Product options, sizing, intended use, delivery, returns and support across the Avorily catalogue.
Choosing products and options
Are Avorily products sold individually?
Yes. All nine current products are sold individually. The catalogue covers dog walking, wet-weather care, car travel and feeding areas at home.
Which products are intended for wet walks?
The Paw Rinse Cup is the rinse option. The two towels and drying robe provide different drying formats, and the Wet Walk Bag keeps damp gear together after use.
What is the Paw-Print Pet Mat intended for?
It is a pet feeding mat for the floor beneath food and water bowls. Choose Grey or Brown and compare the five listed sizes with the available floor space.
How do I choose a drying robe size?
Review the product-page size table and compare your dog’s back length, chest girth and neck opening. No size is selected automatically; choose M, L or XL before adding the robe to cart.
Delivery, returns and support
How much is UK delivery and how long does it take?
Standard tracked UK delivery is £2.99, and tracked shipping is free over £35. The estimated delivery window is 7–15 business days after dispatch; final rates and options are confirmed at checkout.
Can I return an item?
Eligible unused items may be returned within 30 days of receipt. Please review the returns policy before sending anything back.
How can I contact Avorily?
Use our contact page for product or order support. Include the product name, and your order number if you have one.